Loox is a customer reviews and ratings platform designed for e-commerce businesses. It enables online stores to collect and showcase authentic customer reviews, helping build trust, increase social proof, and drive customer engagement and sales.
Key Features:
- Customer Reviews: Loox allows customers to leave reviews and ratings for products they have purchased. It provides an easy-to-use interface for customers to share their experiences, provide feedback, and rate the products.
- Photo Reviews: Loox supports photo reviews, allowing customers to upload images alongside their written reviews. Photo reviews provide visual testimonials that enhance the credibility and authenticity of customer feedback.
- Incentivization and Review Requests: The platform offers features to incentivize customers to leave reviews by providing discounts, coupons, or loyalty points. Loox also facilitates automated review requests via email after customers make a purchase.
- Display and Customization: Loox provides customizable review display widgets that can be integrated into the e-commerce website. Businesses can choose the design, layout, and placement of the review widget to fit seamlessly with their store's branding and user experience.
- Review Moderation: Loox allows businesses to moderate and manage customer reviews. This includes the ability to approve, edit, or remove reviews that do not meet the guidelines or may be inappropriate.
- Review Import: Loox offers options to import reviews from other platforms or sources, making it easy to consolidate existing customer feedback and testimonials into one centralized system.
- Integration and Compatibility: Loox integrates with popular e-commerce platforms, such as Shopify, WooCommerce, and BigCommerce, allowing seamless installation and synchronization of customer reviews with the online store.
- Analytics and Insights: The platform provides analytics and insights on customer reviews, including review sentiment, average ratings, and trends over time. These insights help businesses identify areas for improvement and measure the impact of customer reviews on their sales and customer satisfaction.
Loox is a powerful tool for e-commerce businesses to gather and display customer reviews. By leveraging customer feedback, photo reviews, and customizable display options, Loox helps businesses build trust, boost sales, and create a positive shopping experience for their customers.